- Managing Customer Experience and RelationshipsDon Peppers, Martha Rogers et al.
- Managing Customer RelationshipsDon Peppers
- The one to one futureDon Peppers
- The one to one fieldbookDon Peppers
- Extreme trustDon Peppers
- Enterprise one to oneDon Peppers, Martha Rogers
- Return on CustomerDon Peppers
- Life's a PitchDon Peppers
- Life's A Pitch...Then You BuyDon Peppers
- Rules to break and laws to followDon Peppers, Martha Rogers
- Managing customer relationshipsDon Peppers, Martha Rogers
- Customer ExperienceDon Peppers
- The one to one fieldbookDon Peppers, Martha Rogers et al.
