Clarity first

"Award-winning business performance improvement and Lean management expert Karen Martin diagnoses a ubiquitous business management and leadership problem--the lack of clarity--and outlines specific actions to dramatically improve organizational performance. Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that "tolerance for ambiguity" has become a clichéd job…