Getting past no

We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?In Getting Past No, William Ury of Harvard Law School's Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You'll learn how to:- Stay in control under pressure- Defuse anger and hostility- Find out what the other side really wants- Counter dirty tricks- Use power to bring the other side back to the table- Reach agreements that satisfies both sides'…