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About
"IT Services is the first 100% customer-focused guide to satisfying the consumers of your company's IT services - and building the loyalty your IT organization needs. In this book, three leading IT professionals present a fully integrated, comprehensive approach to service delivery in today's global, distributed environments. You'll discover how to establish processes, service and cost models, performance measurements, and "stretch" goals that achieve clear business benefits - and then transform those goals into reality." "Applicable to both in-house and outsourced operations, IT Services…
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Editions
2 editions- Other · English · 2000IT Services Costs, Metrics, Benchmarking and MarketingPrentice Hall PTR · 208 pages · 9780130191953
- Other · English · 2000Pearson Education, Limited · 240 pages · 9780132621953
Customer servicesComputer industryComputer service industryInformation technology industriesInformation ManagementComputer Industry (Economic Aspects)Customer ServiceNetworking - General