Quality on trial

"Has your company taken it for granted that quality initiatives will automatically improve your bottom line ... only to learn the hard way that they won't?" "Are you now thinking twice before committing resources to TQM programs when past experience shows that the added expenses will more than likely never be recouped?" "Do you sometimes wake up in the middle of the night asking yourself if your latest quality initiative is paying off ... and not liking the answer?" "If so, this thought-provoking, cutting-edge book is for you!" "Quality on Trial is for all executives, managers, and employees…