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Service DesignAndy Polaine, Lavrans Løvlie et al.

Service Design

Andy Polaine, Lavrans Løvlie, Ben Reason
2013296 pages
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3 editions

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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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Editions

3 editions
  • Paperback · English · 2013
    Rosenfeld Media · 216 pages · 9781933820330
  • Other · English · 2025
    Rosenfeld Media, LLC · 296 pages · 9781959029960
  • Other · English · 2025
    Rosenfeld Media, LLC · 296 pages · 9781959029335
service designbusinessdesignstrategyinnovationService industries, managementCustomer servicesBusiness planning