The Effective Supervisor

Too often the practice of good management at the front- line level is overlooked in favour of technical or professional competence. The message of this book is that leadership, communication and problem solving skills lie at the core of the supervisor?s role. It clarifies the role and responsibilities of a supervisor and gives guidelines on how to make it happen in practice. Even the experienced supervisor will find some useful benchmarks to measure his performance and development as an effective leader. MTY