The mediation process

More than ever before, mediation has become an integral part of resolving disputes in our increasingly contentious society. While labor, family, and divorce conflicts made up the major part of mediation practice just a decade ago, the field has exploded in recent years to include applications in a broad - and still growing - range of commercial, interpersonal, public, and international arenas. Throughout this period of dynamic growth, the first edition of The Mediation Process, originally published in 1986, has led the way as the best resource in the field for a generation of practitioners…