The Org

"Why do members of Al Qaeda have to submit travel and expenses reports? How do you create incentives for the police force, or for priests? What are managers good for? We create organisations because they are an efficient way of doing something we couldn't do alone. We join organisations because we are inspired by their mission, or their payslip. But once we're inside, these organisations rarely feel efficient or inspiring. In The Org, Ray Fishman and Tim Sullivan explain the trade-offs that every organisation makes, arguing that this everyday dysfunction is in fact actually inherent in the…