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"The ultimate handbook for the complete sales professional"--Jacket subtitle. Includes material on technology, call reluctance, selling skills, need analysis, interviews, need awareness, closing sales, overcoming objections, customer service, customer satisfaction, sales support systems.
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Editions
10 editions · 2 languages- Paperback · English · 2007Thomas Nelson · 343 pages · 9780785288930
- Audiobook · English · 2003Thomas Nelson · 140 pages · 9780785262015
- Hardcover · English · 2003Thomas Nelson · 384 pages · 9780785263326
- Audiobook · English · 2003Thomas Nelson · 9780785262008
- Paperback · English · 1996Ballantine Books · 9780345910875
- Audiobook · English · 1991Thomas Nelson Inc · 9780840799722
Sales managementSelling




