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"A thought-provoking and practical book that will allow readers to break free of predictable ways of acting and speaking, take control of how they are treated at work, and ensure that difficult, repetitive, and avoidable situations never occur again"--Provided by publisher.
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Editions
2 editions- Other · English · 2011HarperCollins Publishers · 9780062083685
- Other · English · 2010HarperBusiness · 229 pages · 9780061771026
Interpersonal confrontationInterpersonal conflictConflict managementInterpersonal communicationInterpersonal relations