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Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni Written in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team, Lencioni illustrates the principles of inspiring client loyalty through a fascinating business fable. He explains the theory of vulnerability in depth and presents concrete steps for putting it to work in any organization. The story follows a small consulting firm, Lighthouse Partners, which often beats out big-name competitors for top clients. One such competitor buys out Lighthouse and learns…
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Editions
3 editions- Audiobook · English · 2010Random House Audio · 9780739344224
- Ebook · English · 2009John Wiley & Sons, Ltd. · 9780470597583
- Other · English · 2010Jossey-Bass · 220 pages · 9780787976392
BusinessManagementNonfictionConsumer behaviorCustomer relationsCustomer loyalty