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"Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more."--Global Books in Print.
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Editions
1 edition- Hardcover · English · 2008Harvard Business School Press · 240 pages · 9781578518999
Développement d'aptitudesCommunication en gestionCommunicationBusiness communicationOral communicationInterpersonal communicationExpression oraleRelations humaines