Maximizing Call Center Performance

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, help desks, customer service, collections, and staffing? The answers are here. Maximizing Call Center Performance takes you behind the scenes and shows you what call centers are doing to get the most out of their technology investment. The stories in this book -- all true -- illustrate not just a single solution to call center managers' most…