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Editions
4 editions- Hardcover · English · 2005Pearson Custom Pub · 9780536107299
- Hardcover · English · 2004Prentice Hall · 432 pages · 9780132626439
- Other · English · 2009Pearson/Prentice Hall · 9780135005101
- Other · English · 2008Pearson Education, Limited · 592 pages · 9780136087427
KwaliteitszorgQuality controlOrganizational effectivenessTotal quality managementQualitatsmanagement