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Editions
10 editions- Hardcover · English · 2017McGraw-Hill Education · 544 pages · 9780078112102
- Paperback · English · 2002Services Marketing (The McGraw-Hill Series in Marketing)Mcgraw-Hill (Tx) · 608 pages · 9780071148818
- Other · English · 2023McGraw-Hill Education · 560 pages · 9781260260526
- Other · English · 2023McGraw-Hill Education · 9781260564167
- Other · English · 2013McGraw Hill Education (India) Private Limited · 711 pages · 9781259026812
- Other · English · 2012McGraw Hill Higher Education · 9780071086967
MarketingService industriesCustomer servicesDienstleistungEllipses-MarketingIndustrias de serviciosMercadotecniaRelaciones con los clientes