Book
Nonfiction

Track this book

You choose which shelves are public. Progress and read dates stay yours.
Sign up to track
Add to list

About

"In this book, the authors argue with compelling evidence that the next generation of marketing successes will belong to those brands that simplify customers' lives or businesses in ways that are inextricably tied to brand and product positioning. They contend that if a brand is not reducing customer stress, it is creating it - and it is vulnerable to losing market share to more customer-empathetic competitors.". "Writing especially for product or brand managers who are struggling to simplify their portfolios, Cristol and Sealey have created a breakthrough framework that is itself a lesson in…

Reviews

Rating integrity

Healthy
Counted ratings come from accounts older than 7 days and were made on or after publication. Finished readers weigh ×1.0. Readers who have not finished yet weigh ×0.5. Did-not-finish ratings are shown but not counted.

Editions

1 edition
  • Hardcover · English · 2000
    Free Press · 288 pages · 9780684859187
MarketingRelations avec la clientèleInnovationsTechnological innovationsCustomer relationsComputing and Information TechnologySales & marketingBusiness & Economics