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In an age characterized by a burgeoning array of products and services and declining consumer satisfaction, customer loyalty has become pivotal to businesses' financial success. In Teamwork for Customers, Dean Tjosvold shows executives and managers how to use team strategies to develop customer-responsive companies, in which customer relations are nurtured, problems are solved expeditiously, and customer needs and desires are integrated into corporate strategy. Teamwork for Customers offers a comprehensive guide to creating customer service-driven organizations, providing advice on such tasks…
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1 edition- Other · English · 1993Jossey-Bass Publishers · 193 pages · 9781555424916
ManagementWork groupsCustomer serviceCustomer servicesTeams in the workplaceConsumer satisfactionOrganizational effectivenessCustomer relations